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Membership Terms & Conditions

Membership Terms & Conditions

  1. 1. Customer must purchase any product or facial treatment to become a member.
  2. 2. Yearly accumulated spending includes spending in Sulwhasoo official online store, stores, counters, Sulwhasoo SPA and Beauty Lounge and counted from 1st January till 31st December of each year.
  3. 3. One purchase (including any product sets) in birth month is entitled to double product points for Basic, Jade and Amber members; Gold member can enjoy double product points in unlimited purchases in birth month.
  4. 4. New product preview, pre-order and limited product exclusive order are on irregular basis, please refer to newsletter for more details.
  5. 5. Valid period of Basic membership is one year. While valid period of Jade, Amber and Gold membership will last till 31st December of the following year.
  6. 6. Sulwhasoo reserves the right of final decision in case of any dispute.

Points Reward Scheme Terms & Conditions

  1. 1. This Point Reward Scheme is valid from 1st January to 31st December 2022. Customers must purchase any product or facial treatment to become members. Every HK$10 dollar spent on Sulwhasoo products is equivalent to 1 product point, accumulated product points are redeemable for gifts. Eligible purchases include any products and product gift certificate.
  2. 2. Accumulated product points of the existing member will be valid until 31st December each year. For new members, accumulated product points will be valid until 31st December of the following year. Expired product points will be forfeited automatically on 1st January of each year.
  3. 3. Product point is not transferrable and not exchangeable for cash.
  4. 4. Members must redeem gifts in person. By presenting i) login-ed profile page in Sulwhasoo Mobile APP or ii) Identity proof (e.g. credit card), for verification upon gift redemption.
  5. 5. Each member can only redeem 6 sets of the same gift(s) maximum; while 2 sets maximum for limited gift(s).
  6. 6. Product point redemption gifts are available while stock lasts. Products or beauty services redeemed are non-refundable and non-exchangeable.
  7. 7. Relevant product points will be deducted from the member’s account in case of refund at Sulwhasoo. The redeemed gift(s) must be returned along with the refunded product(s).
  8. 8. If a redemption gift is out of stock, Sulwhasoo reserves the right to replace with other gifts without prior notice.
  9. 9. Product Gift Voucher is valid for 3 months upon redemption and applicable to regular-priced products only.
  10. 10. Gold and Amber members can redeem any regular-priced products or beauty treatments with 1 product point equivalent value to HK$1 (not include promotion sets or limited edition products). The products and treatments can only be redeemed by product points only and price variance cannot be paid by cash.
  11. 11. Beauty treatment is valid for 2 months upon redemption and applicable to single regular-priced treatment only.
  12. 12. Beauty treatments are only applicable to assigned Sulwhasoo stores, Sulwhasoo Beauty Lounge and SPA (except for male members).
  13. 13. Beauty treatments redeemed are only applicable to the owner of the membership and are not transferrable.
  14. 14. Beauty treatments redeemed are only applicable on Monday to Friday (Excluded Saturday, Sunday and public holiday).
  15. 15. Advance booking is required for beauty services. For any changes or cancellation of booking, please contact us at least 24 hours in advance, otherwise product points will be automatically deducted from personal account. Late arrivals will be subjected to reduced treatment time.
  16. 16. Points reward redemption and other free gifts redemption are only applicable for Sulwhasoo stores, Sulwhasoo Beauty Lounge and SPA in Hong Kong.
  17. 17. Sulwhasoo reserves the right for the final decision in case of any disputes.
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