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Terms & Conditions

  • In the Terms & Conditions, the following words/expressions shall have the meanings as respectively set out below unless the context requires otherwise: “Programme” means Sulwhasoo Membership Programme introduced by AMOREPACIFIC Singapore Pte Ltd, hereafter referred to as “The Company”. “Member/s” means the person in whose name the membership is maintained in the Sulwhasoo Membership
  • Programme. “Rewards” means the goods and services described in the Sulwhasoo Membership Programme or otherwise offered as Sulwhasoo Membership Rewards Benefits at any time. “Rewards Programme” means the leaflet issued by AMOREPACIFIC Singapore Pte Ltd describing the Rewards and Benefits. “Points” meanspoints accrued from your purchase. “Membership date” means your join date with Sulwhasoo Membership.
  • Membership Type
    • · Customers are eligible to join Sulwhasoo Membership with any purchase of product OR Facial Treatment
    • · Membership types are categorized into Basic, VIP and VVIP based on Calendar Year purchase amount for eligibility in the following Calendar Year.
    • · Basic Members: Any purchase amount on products from January to December
    • · VIP Members: $2,500 nett purchase and above on products from January to December
    • · VVIP Members: $6,000 net purchase and above on products from January to December
  • Accumulation and Expiry of Points
    • · Points are accumulated upon each product purchase. 1 Point is accrued for each SGD 1 nett spend at Sulwhasoo boutiques or counters
    • · Points can be used for reward redemption
    • · Points are non-transferable and non-exchangeable for cash
    • · Points expire annually based on your first purchase date and extension will not be entertained
  • Birthday Treat Privileges
    • · This privilege is applicable only on the 1st purchase during member’s birthday month and is non-transferable nor subjected to any extension.
    • · 10% discount for birthday month is applicable only at Sulwhasoo Boutiques and entitled only to customers who join at least 1 month before birthday month.
    • · Member has to present identification card to be entitled to the birthday treats privileges.
    • · Earning rate of 2x or 2.5x (dependent on the different tiers of memberships of customers) is applicable at all Sulwhasoo boutiques or counters.
    • · VIP Facial Treatment redemption can be redeemed by calling Boutiques to book an appointment. Only valid during birthday month. Non-transferrable and has to be utilized within birthday month.
    • · Birthday gifts are valid for active customers who have made at least a purchase for the past 12 calendar months.
    • · Birhday gifts are available on a while stocks last basis and the Management reserves to change the item of similar value without prior notice.
    • · Birthday additional Ginseng Facial Redemption Letter (complimentary) is based on $380 nett spend and not applicable for use with any other discount, promotions or voucher and is valid on a while stocks last basis. Not exchangeable for cash or products. Valid for 3 months only. Management reserves to change the item of similar value without prior notice.
  • Reward Programme
    • · The company reserves the right to replace the rewards with other Sulwhasoo products of equivalent value
    • · All rewards redeemed are final and no exchange is allowed
    • · Redemption items are subjected to stock availability
    • · The respective Facial Treatment is redeemable at all counters and boutiques but only used at Boutique with Beauty Lounges and strictly by appointment with applicable terms & conditions on redemption letter.
    • · Redemption of purchase item is limited to 2 units per product and amount cannot exceed the set value, any unused amount will not be refunded. Redemption is only on regular products and subjected to stock availability. Redemption has to be in full value with no reservations allowed.
  • Member Referral Programme
    • · Member-Get-Member referral programme is limited to 5 referrals per Member and who must not be existing members of Sulwhasoo Membership.
    • · Product: Both Member and friend will receive 50 points in their own Membership account respectively.
    • · Facial Treatment Package: Both Member and friend will receive a complimentary facial voucher of their choice if the friend purchases a Facial Treatment Package (5+1 or 8+2), which is only applicable for use on purchase of Facial Treatment Package (5+1 or 8+2) and according to the stated Terms & Conditions on the voucher.
  • · The Company may send you information at its discretion via email/eDM/post/phone/SMS or any of the channels you indicated upon application. To opt out, please send an email to Sulwhasoo customer service or inform the beauty advisor at counters or boutiques. Do note that by opting out, you will not be able to receive any promotional information inclusive of expiry points reminder.
  • · The Company may at any time vary, modify or amend the Terms & Conditions at its absolute discretion and Members shall be bound by such variations and amendments.
  • · The Company is entitled at any time in its absolute discretion, without giving any reasons or notice, to change, terminate or withdraw this Programme.
  • · The discretion of the Company on all matters relating to this Programme shall be final and
  • · Visit us at www.sulwhasoo.com/sg for more information on Sulwhasoo Membership.
  • · For change of personal particulars, please inform our Beauty Advisors at any Sulwhasoo boutique/counter or email us at cs.sulwhasoo@sg.amorepacific.com.
  • · All AMOREPACIFIC Singapore Pte Ltd employees and/or immediate family are not eligible for Sulwhasoo Membership.